Last updated: May 25, 2026 · Effective: May 25, 2026
By accessing or using Nudge ("Service," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use the Service.
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Nudge Inc. They govern your access to and use of the Nudge platform, including all associated websites, software, APIs, and AI-generated content features.
Nudge is an AI-powered reply generation tool that helps small businesses compose faster responses to customer inquiries. The Service uses third-party large language model (LLM) APIs — including but not limited to the OpenAI API ("GPT" models) — to generate suggested text replies based on context you provide.
Nudge is a productivity and drafting tool only. All AI-generated content is a suggestion. You are solely responsible for reviewing, editing, approving, and sending any reply to your customers.
Nudge uses the OpenAI API and other third-party AI services to generate reply suggestions. These AI systems are trained on large datasets and can produce output that is:
Specifically, and without limitation, Nudge is NOT liable for:
By using the Service you acknowledge that AI language models, including OpenAI's GPT models, are probabilistic systems that do not have real-world knowledge of your business, your customers, current pricing, schedules, or legal obligations. Nudge makes no warranty that AI output will be suitable for your use case.
You must be at least 18 years old and capable of entering into a binding contract to use Nudge. By using the Service, you represent and warrant that you meet these requirements.
Nudge is intended for use by small business owners and their authorized representatives. Use of the Service to generate replies on behalf of a business you do not own or are not authorized to represent is prohibited.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@nudgeapp.io if you suspect unauthorized use.
You may not share accounts, create multiple free accounts to circumvent usage limits, or use automated means to create accounts.
You agree not to use Nudge to:
We reserve the right to suspend or terminate accounts that violate these standards at our sole discretion, without refund.
Paid plans are billed on a monthly or annual subscription basis. All fees are in USD and are non-refundable except as required by law or stated in our refund policy.
Subscriptions automatically renew unless cancelled before the renewal date. You may cancel at any time from your account dashboard. Cancellation takes effect at the end of the current billing period.
We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance of the new price.
Payment processing is handled by Stripe Inc. Your payment data is governed by Stripe's privacy policy and is never stored on Nudge's servers.
You retain ownership of the business information and customer messages you input into Nudge. By submitting content to the Service, you grant Nudge a limited, non-exclusive license to process that content solely to provide the Service to you.
AI-generated replies are provided to you for your use. Nudge does not claim ownership of output generated on your behalf. However, we make no warranty of originality or non-infringement of AI-generated content.
All other aspects of the Service — including the platform, code, design, branding, and documentation — are owned by Nudge Inc. and protected by intellectual property laws.
Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review it carefully.
When you use Nudge, customer messages you enter are transmitted to third-party AI providers (e.g., OpenAI) to generate replies. Do not input personally identifiable information about customers beyond what is necessary for the reply context.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NUDGE INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:
IN NO EVENT SHALL NUDGE'S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO NUDGE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.
SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY FOR CERTAIN DAMAGES; IN SUCH CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless Nudge Inc. and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of:
You may stop using the Service at any time. We may suspend or terminate your access for violation of these Terms, non-payment, or at our discretion with or without notice.
Upon termination, your right to use the Service ceases. Sections 3, 10, 11, and 13 survive termination.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.
Any dispute arising under these Terms will be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction. You waive the right to participate in class-action litigation.
We may update these Terms at any time. Material changes will be communicated via email or an in-app notice at least 7 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us: